Contact

One form for everything. We give you a reference number, the response deadline and a copy you can print.

Choose the topic and the form shows you only what we need to know. When you send it, you receive a reference number (LV-…), the response deadline and a copy. We reply to the email address you provide. The form is in Spanish; this page explains in English how it works, and in the form you can choose to receive the reply in Spanish, English, Portuguese or French.

Open the contact form (in Spanish)

Form

If the form does not appear, reload the page or update your browser. If it still does not work, use the alternative channel in the Contact section of the Terms of Use.

Fields marked with an asterisk (*) are required. The form has these steps:

1. What are you writing to us about?

Choose the topic of your request; each link opens the form with that topic already selected.

When you choose a topic, the form shows its response deadline.

2. Your details

• Your name and the email address where you want the reply (required).
• Your country (required): it determines which law and which deadline apply to your request.
• The language of the reply: Spanish, English, Portuguese or French.
• The email address and phone number of your LEVIATHAN account (optional): they help us find your account if the email is different from the one above.

3. Details for your topic

Some topics ask for additional information:

• Privacy: the right you want to exercise: access (know what data we hold about you), rectification (correct your data), cancellation or erasure (delete your data or your account), objection (stop us from using your data for a purpose) or portability (receive your data in a structured format). We respond within 15 calendar days at most, the shortest deadline among the laws of the countries where we operate. Provide your account email; we may ask you to prove your identity.
• Safety: if someone is in immediate danger, first call your country’s emergency services (911 in Mexico). Indicate the type of report (a dangerous person or a threat, a possible minor or a minor at risk, fraud or impersonation, a technical vulnerability, or another risk), the profile or account reported, and whether a minor is involved or there is an imminent risk to someone’s life or safety.
• Non-consensual intimate content: do not upload or send us the images. We only need where they are: the links (in “Links”) or the profile or message identifiers; you must give one or the other. Say whether you are the person shown or their legal representative and whether that person was a minor, declare in good faith that the intimate image was published without the consent of the person shown and that the information is correct, and sign electronically with your full name. We remove valid content within 48 hours at most and look for identical copies.
• Copyright: choose notice of infringement or counter-notice. A notice describes the protected work (the links to the infringing content go in “Links”), says whether you act as the rights holder or their authorized representative, and includes the good-faith statement and the statement, under penalty of perjury, that the information is accurate and that you are the holder or authorized to act on their behalf. A counter-notice includes the statement, under penalty of perjury, that you believe in good faith that the material was removed by mistake or misidentification, and your consent to the jurisdiction of the federal court for your address (or, outside the U.S., of any judicial district where LEVIATHAN may be found) and to accept service from the person who filed the original notice. Both require your address, phone number and electronic signature with your full name.
• Authorities: use an institutional email as the reply channel. The form does not accept files: if you have the signed official request as a PDF, add a link in “Links” or we will ask for it when we reply. See the guide for authorities. Provide the authority or agency, the name of the requester, their title and a phone number for verification. Mark an emergency if there is an imminent risk of death or serious injury to a person, and describe it and why it is urgent. The legal basis (articles, court order or demand) and the case or file number are required; in emergencies they can be sent later.
• Payments and refunds: where you paid (Google Play, App Store, web or other) and the order or receipt number.
• Consumer claim: the order or reference number. In Peru you can also use the virtual Complaints Book.
• Press: your media outlet and your story deadline.

4. Your message

• A subject and your message (up to 5,000 characters): what happened, when, and what you need us to do.
• Links: optional, one per line (up to 20, starting with https://). The form does not accept attachments.

Finally, authorize LEVIATHAN to use this data to handle and answer your request, as explained in the Privacy Notice. This data is kept for 3 years.

Your receipt

When the request is received, the form shows your reference number, the topic, the date by which we will reply at the latest and the email address we will write to. You can print the copy, download it (HTML or text) or send another request.

Response times

The deadline starts when you send the form. If the law of your country sets a shorter deadline, we apply that one.

After sending

• Keep your reference number. To follow up, send another request with the same topic and mention the reference number in the subject.
• We reply from our customer service email address. Check your spam folder if you do not see the reply within the deadline.
• We will never ask you for your password or verification codes.

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This page is also available in other languages, with the same content. If the versions differ, the version in the language required by the law of your place of residence prevails: in Quebec and Haiti, the French version (in Quebec, under the Charter of the French Language); in Brazil, the Portuguese version (Consumer Protection Code, Law No. 8,078/1990); in Mexico, the other Spanish-speaking countries and Puerto Rico, the Spanish version; everywhere else, this English version.