Guide for authorities
Conecta al Campo, with its address at Kioto 20, Col. Guadalupe Tlalpan, Alcaldía Tlalpan, C.P. 14388, Ciudad de México, México, operates LEVIATHAN. We cooperate with the authorities in accordance with the law while protecting the rights of our users. This guide is not legal advice and does not create rights for third parties.
Official channel
Send requests using the form for authorities, providing an institutional email address as the reply channel. You will receive a reference number. The form does not accept files: if you have the signed official letter in PDF, include a link or wait for our reply from that institutional address to send it to us. We do not handle requests from private individuals through this channel.
What the request must include
- Issuing authority, legal basis, case or investigation file number and contact details to verify it.
- Precise identification of the account: email address, phone number or LEVIATHAN user identifier.
- Information requested and the specific time period.
What we provide and under what requirements
- Registration and access data (email, phone number, dates, IP addresses): with a written, reasoned and legally grounded request from a competent authority.
- Content of communications (messages, photos, videos): only with a court order.
- Foreign authorities: through the applicable international cooperation mechanisms, such as mutual legal assistance treaties, except in emergencies.
We only provide the information we keep under our Privacy Notice; if an account was deleted, it may no longer exist.
Additional requirements by country
The Service’s data is hosted in the United States. For this reason, in addition to the law of the authority’s country, we apply these rules:
United States
- Basic subscriber data (name, email, phone number, registration and session dates): a valid subpoena.
- Other non-content records: a court order under 18 U.S.C. §2703(d).
- Content of communications: a search warrant under the Stored Communications Act.
- Preservation: we handle requests under 18 U.S.C. §2703(f) for 90 days, extendable for another 90.
- Emergencies: we may disclose information voluntarily when we believe in good faith that there is a danger of death or serious injury (18 U.S.C. §2702(b)(8) and (c)(4)).
Authorities of other countries
Mexican authorities follow the rules in the previous section: content of communications only with a court order. For authorities of any other country:
- Non-content data: we analyze each case based on the applicable law.
- Content of communications: only through a mutual legal assistance treaty, an agreement under the CLOUD Act, or in an emergency.
Brazil
Application access logs and the content of private communications are provided only with a court order, under articles 10, 15 and 22 of the Brazilian Internet Civil Framework (Marco Civil da Internet) (Law 12.965/2014). We keep the access logs of users in Brazil for 6 months.
Canada
We handle production orders and preservation orders under the Criminal Code of Canada. In Quebec, the Act respecting the protection of personal information in the private sector also applies.
Reports we make on our own initiative
- We report the child sexual abuse material, grooming of minors and child trafficking we become aware of to the competent authorities.
- For users in the United States, we will report them to the CyberTipline of the National Center for Missing & Exploited Children (NCMEC) and will keep the content of the report for 1 year, under 18 U.S.C. §2258A; in Canada, to the Canadian Centre for Child Protection (Cybertip.ca) and to the police, under Canada’s mandatory reporting law.
- When we detect a credible threat to a person’s life or physical safety, we may notify the authority of the place where that person is.
Data preservation
Upon a formal request, we preserve the information of an identified account for 90 days, extendable once with a new request, while the corresponding order is obtained.
Content removal orders
Orders from authorities to interrupt, block or delete content, including protective measures for digital violence (Mexico’s Ley Olimpia), are handled as a priority upon receipt and complied with within the time they set, keeping the evidence required by law.
Emergencies
If there is an imminent risk of death or serious injury to a person, we may provide the necessary information without a prior order. Use the form for authorities and tick “Emergency”, or write to support@meetleviathan.com with the subject “EMERGENCIA”; describe the situation and why it is urgent. We handle these requests as a priority.
Notice to the user
We inform the affected person about the request before providing their data, unless the law or the order prohibits it, the notice would put someone at risk, or it concerns an emergency or child exploitation.
Transparency
We keep a record of each request received, of what we provided and of the date.
This page is also available in other languages, with the same content. If the versions differ, the version in the language required by the law of your place of residence prevails: in Quebec and Haiti, the French version (in Quebec, under the Charter of the French Language); in Brazil, the Portuguese version (Consumer Protection Code, Law No. 8,078/1990); in Mexico, the other Spanish-speaking countries and Puerto Rico, the Spanish version; everywhere else, this English version.