Complaints Book (Peru)
In accordance with Peru’s Consumer Protection and Defense Code (Law 29571), LEVIATHAN has a virtual Complaints Book (Libro de Reclamaciones) available to consumers in Peru. The form is in Spanish; this page explains in English how it works.
Open the Complaints Book form (in Spanish)
Provider details
- Company name
- Conecta al Campo
- Mexican tax ID (RFC)
- CCA190528QV0
- Registered address
- Kioto 20, Col. Guadalupe Tlalpan, Alcaldía Tlalpan, C.P. 14388, Ciudad de México, México
- Website
- meetleviathan.com
Claim or complaint?
- Claim (reclamo): dissatisfaction related to the products or services contracted. For example: a charge you do not recognize or a benefit of your plan that you did not receive.
- Complaint (queja): dissatisfaction not related to the products or services, or discontent with the customer service received.
How to fill in the form
- Identification of the consumer: full name, identity document (DNI, foreigner’s card, passport or RUC), address, email and, optionally, phone number. If the person filing is a minor, the parent or representative; LEVIATHAN is a service for people aged 18 and over.
- Identification of the item contracted: whether it is a service or a product, its description and, optionally, the amount claimed and its currency (soles or US dollars).
- Details: choose claim or complaint, describe what happened and when, and state what you are asking us to do.
- Confirm that the information is true and submit it. The date and the sheet number are assigned on submission.
If you cannot use the form, use the claims form or the alternative channel in the Contact section of the Terms, with your full name, identity document, address, email, the product or service, the details and your request. We will record it in the Complaints Book and send you the sheet number.
Deadline and response
- When you submit the sheet, you will immediately receive its number and a copy that you can print or download. Keep it.
- We will reply within a period of no more than 15 business days, which cannot be extended, to the email address you provide.
- Filing a claim or complaint does not prevent you from using other means of dispute resolution and is not a prerequisite for filing a complaint with INDECOPI.
- We keep each sheet for at least two years, as required by the regulations. Your data is used only to handle your claim or complaint.
This page is also available in other languages, with the same content. If the versions differ, the version in the language required by the law of your place of residence prevails: in Quebec and Haiti, the French version (in Quebec, under the Charter of the French Language); in Brazil, the Portuguese version (Consumer Protection Code, Law No. 8,078/1990); in Mexico, the other Spanish-speaking countries and Puerto Rico, the Spanish version; everywhere else, this English version.