Cancel or withdraw from a purchase
Here we explain how to cancel your subscription or withdraw from a purchase, without needing to sign in. Because subscriptions are charged through Google Play or the App Store, cancellation is done in the store; if you need help, use the contact form and we will confirm your request by email within the following 24 hours, with a reference code.
Cancellation button: cancel your subscription
When you cancel in the store, the cancellation is immediate and without penalty: you keep the benefits until the end of the paid period and you will not be charged again.
- If you paid on Google Play: open Google Play, tap your photo, then Payments & subscriptions → Subscriptions → LEVIATHAN → Cancel subscription.
- If you paid on the App Store: open Settings → your name → Subscriptions → LEVIATHAN → Cancel Subscription.
- From the app: Account and data → Manage subscription takes you straight to the store.
- If you have questions or cannot do it: press the button and send the form that opens (the category and subject are already filled in). It is a request for help: we guide you to cancel in the store and confirm to you when it is done.
Cancellation button: ask for help to cancel
Withdrawal button: revoke a purchase
You can revoke a distance purchase within your country’s deadline and we will refund you in full, even if you have already started using the benefits:
- Colombia: 5 business days from the purchase.
- Chile: 10 days from the contract, under the terms of Law 19,496.
- Argentina: 10 calendar days from the contract.
- Brazil: 7 days from the contract (Consumer Protection Code, art. 49).
- United States: if you live in California, Arizona, North Carolina, Connecticut, Illinois, Iowa, Minnesota, New York, Ohio, Rhode Island or Wisconsin, until midnight of the third business day after the contract, as explained in section 20.6 of the Terms of Use.
- Mexico, Peru, Panama and all other countries: according to the law of your country and our refund policy in the Terms of Use.
If the purchase was made on Google Play or the App Store, we will help you process the refund with the store and, where appropriate and the store does not process it, we will refund you by other means.
This page is also available in other languages, with the same content. If the versions differ, the version in the language required by the law of your place of residence prevails: in Quebec and Haiti, the French version (in Quebec, under the Charter of the French Language); in Brazil, the Portuguese version (Consumer Protection Code, Law No. 8,078/1990); in Mexico, the other Spanish-speaking countries and Puerto Rico, the Spanish version; everywhere else, this English version.